Open hours

SJSU IT IMS Equipment Loaning

Fall & Spring* Semester Hours:

Monday - Thursday: 7:00am - 10:00pm
Friday: 7:00am - 5:00pm

Summer & Winter* Hours: 

Monday - Friday: 7:00am - 5:00pm

*Checkout disruptions may occur during Bi-annual inventory audits during breaks.


  • Nov 10: Veteran's Day
  • Nov 23 - 24: Thanksgiving Holidays
  • Dec 20 - Jan 1: Christmas Holidays
  • Jan 15: Dr. Martin Luther King, Jr. Day

Contact us

SJSU IT IMS Equipment Loaning

Location: IRC 112

(SE wing of the DMH building) GET DIRECTIONS<<

Phone: 408-924-2888



Please note: Updates to confirmed booking appointments must be made through iSupport (the email above).



Extended checkouts will continue for items essential for hybrid working, teaching, & learning, by appointment.

The last day of the semester: Fall 2023: Fri Dec 15. | Spring 2024: Fri May 24 | Summer: TBA

  • STAFF, FACULTY, & STUDENTS Checkout Duration: Verified Enrollment/Employment duration

  • LAPTOPS - Laptops may appear unavailable in Connect2 if all laptops are checked out. Please check back later. If you don't need your laptop for summer or winter, we may request a return for vital system updates.
    LAPTOP SOFTWARE: All laptops must connect to the campus network at least 1 time in a 180 day period or the Microsoft licensing will expire. If yours has expired, see: MY SOFTWARE LICENSES EXPIRED/VPN FIX


Returns will be due back per your affiliation with SJSU or per the notification you receive from staff during the booking process. Keep in mind that you select your designated return date during the checkout process and we will verify your enrollment before confirmation.

IMS reserves the right to recall all equipment to be returned for refresh or repairs.

MLK Library: 
If you checked out equipment directly from the MLK library please contact the library for details regarding your booking.

IMS is now participating in the CSUCCESS Program! SJSU IT provides Mac & Windows laptops as well as Hotspots for students to borrow at no cost to them, while supplies last (Limit one IT hotspot per Household to ensure availability). Access to technology should never be a barrier for the education of our students. To learn more visit:

:) How are we doing? Let us know here




  • 1. Log in and book with us here in Connect2, as long as you are actively enrolled or employed at SJSU. (Please be careful not to mistakenly book your items for a few hours.)

  • 2. You'll receive an automated booking summary to your SJSU email).

  • 3. IMS Staff will contact your SJSU email iSupport Ticket, to confirm your checkout/in dates, and verify contact details, as well as enrollment status.

  • If you need to alter a current booking's date & time, please email or reply to your appointment ticket email from SJSU Customer Support.

    • Always bring your Tower ID or Govt. ID and be sure to check here and in your SJSU inbox for updates and information about your checkout, location, hours, and equipment availability.

Terms & Conditions


    • If your tower ID has not yet arrived, please provide a valid form of ID. IMS will verify your enrollment before your booking confirmation.
  • For 1st time bookings, you will need your DUO authentication fob/code as required by SJSU to log in to Connect2 for the 1st time. This will auto-register you in our system.
  • I'm LATE: Please call if you are running late. Bookings are automatically canceled if the equipment is not picked up within 2 hours of the scheduled pickup time. 


  • Equipment may not be checked out for non-academic use.
  • Customers may not check out equipment for use by another person or organization.
  • Customers may not check out equipment for out-of-state (including international) use or travel
  • Laptops are not for personal use and must be returned in their original condition; Including, but not limited to: Laptops returned with stickers or external personalizations, reimaged or with altered operating systems, factory reset, partitioned, or with non-academic or unapproved software installed. IMS is not responsible for data storage or loss upon return. Please see specific laptop Terms. 
  • Laptop Exchanges for minor differences in specs are not permitted. IMS has verified with Deans from all respective disciplines, to ensure all IMS laptop specs suffice for your programming & software needs. If you are in need of a more robust system OR specialized software, please reach out to your department as they can provide you with specialized equipment for your learning & teaching needs. You may also qualify for a free personal device via the US BROADBAND BENEFIT PROGRAM. 
  • Wifi Hotspots: limit to one IT hotspot per household to ensure availability for those in need
  • Students must be currently enrolled in classes and able to provide their course name/number & contact information upon check-out.
  • Staff, Faculty, and Students: All items must be returned upon separation from SJSU.
  • Only one like device can be checked out at a time: adapter, photography, laptop, video, audio playback, digital recording device, etc. is permitted per checkout without prior IMS authorization.
    • Authorization is required for bookings containing larger quantities of like devices.


  • Customers must agree to an end-user agreement stating that the equipment will be safe, and secure, while in their care, and returned in the same condition.
  • If equipment is late 3 times, or 3 days, or causes the cancellation of another customer's booking, the customer will be restricted from accessing loaner equipment for a minimum of 1 semester.
  • If the loaner equipment is lost, stolen, or damaged, the customer will be restricted from accessing loaner equipment for a minimum of 1 semester.
  • Repeated incidents may result in a 1 year or indefinite suspension.
  • Lost, stolen, or damaged equipment may be replaced by the customer. IMS Staff can provide the customer with the purchase link for the lost item or its most recent model. A hold may be placed on the customer's account until the items are replaced.
  • If the loaner equipment is stolen, the customer may replace the items; or a UPD report must be filed and a copy provided to the equipment loaning Service Manager. A UPD officer will contact the responsible party. (See "useful links, above for Lost & Stolen Equipment contact info)
  • IMS staff may contact customers regarding equipment checkouts, via any contact method provided by SJSU or at checkout.


If a booking has an excessive duration or amount of equipment, which may prohibit others to successfully teach a class or complete an assigned project on time, we reserve the right to change the booking to ensure equipment is available and accessible for all.


Spring & Winter Break checkout may be disrupted during our bi-annual inventory audit as no classes or academic events are scheduled during that time. We will be verifying & refreshing our inventory to ensure we can provide you with the latest technology! Your cooperation is highly appreciated.

During Winter & Summer break class sessions, IMS staff will verify proof of the following:

1. Enrollment in a class, or current employment at SJSU
2. That student equipment is needed for a class project & during class time


  • If more time is needed to complete your assignment, you may call to request a renewal at (408) 924-2867.


  • Same-Day Checkout for Students
  • No checkout for off-campus or fraternal organization events.


All Policies are in accordance with the presidential directive and University Asset procedures, which are designed in accordance with California State University policies as set forth in CSU ICSUAM policy sections 3150 and 3250 and to the CSU Administration of University Property Equipment Procedures manual pertaining to acquisition, use, and disposition of equipment. Chancellor’s Executive Order 649 delegates authority to campus presidents to establish and maintain a system of internal controls to safeguard University equipment.