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URGENT: WIFI HOT SPOT RECALL FOR ALL VERIZON JETPACKS DUE TO FIRE HAZARD, CLICK TO SEE COMMUNICATION HERE

COVID19 PROCESS UPDATES

APPOINTMENTS: ALL EQUIPMENT BOOKINGS REQUIRE AN APPOINTMENT FOR PICKUP AND RETURN.

You no longer need to email customer support to create an appointment.

• Simply:
  • Book your equipment here in Connect2 (You'll receive an automated booking summary to your SJSU email).
  • IMS Staff will contact your sjsu email via iSupport to confirm your pick up and return dates & verify contact details.
  • If you need to alter a current booking's date & time, please email classroom-support@sjsu.edu or reply to your appointment ticket.
    • The updated booking time you've requested may be subject to change based on appointment availability. If any updates are made to your booking by IMS Staff, you will receive an email confirmation from Connect2, which will stand as your updated appointment date. Please check your sjsu email for iSupport correspondence.



Check back here for any COVID booking updates.



STAFF FACULTY & STUDENTS to accommodate online modalities, extended checkouts will continue for items essential for distance learning on a first come first served basis: laptops & chargers, webcams, document cameras(limited qty), USB microphones...

RETURNS will be due back per the notice your receive from staff during the booking process. Keep in mind that your designated return date is subject to change depending on the development of the shelter at home order.

• IRC: If you have checked out equipment directly from the IRC, It will be due back: Spring JUNE 1st, 2021. This is a projected date, which may be subject to change based on the shelter at home order. Please do pay close attention to the "announcements" section on our checkout home page for any updates.
  
  
• MLK Library: If you checked out a laptop or equipment directly from the MLK library please contact the library for details regarding your booking.

Always bring your Tower ID and be sure to check here and in your SJSU inbox for updates and information about your checkout, location, hours, and equipment availability.

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Terms & Conditions

• SJSU IT IMS CHECK-OUT TERMS & CONDITIONS

**DURING COVID, T&C ARE SUBJECT TO CHANGE

• A CURRENT TOWER ID MUST BE PRESENTED AT CHECKOUT (must be scannable)

• For 1st time bookings, you will need your DUO authentication fob/code if required by SJSU

• Bookings are automatically canceled if the equipment is not picked up within 1 hour of the scheduled pickup time.

• 2 Day checkout for some items (48 hrs)
• All items must be extended or returned on time to avoid any booking restrictions.
• Only one photography, video, audio playback or digital recording device is permitted per checkout.
  (ie: You may not check out more than one camera, PA system, USB microphone...etc)
• Authorization is required for bookings containing larger quantities of like devices.
• Equipment checkout is for academic events only.
• Customers may not check out equipment for usage by another person or organization.
• Students must be currently enrolled in classes and able to provide their course name/number & contact information upon check-out.
• Customers must agree to an end-user agreement stating that the equipment will be safe, secure, and returned in the same condition.
• If the loaner equipment is lost, stolen, damaged, or the checkout term is being abused, the customer will be restricted from accessing loaner equipment for a minimum of 1 semester.
• Repeated incidents may result in a 1 year or indefinite suspension.
• Lost, stolen or damaged equipment may be replaced by the customer. IMS Staff can provide the customer with the purchase link. A hold may be placed on the customer's account until items are replaced.
• If the loaner equipment is stolen, the customer may replace the items; or a UPD report must be filed and a copy provided to the equipment loaning Service Manager. A UPD officer will contact the responsible party.
• IMS staff may contact customers regarding equipment checkouts, via any contact method provided by SJSU or at checkout.

FAIR CHANCE PROGRAM STRICTLY ENFORCED

If a booking has an excessive amount of equipment, which may prohibit others to successfully teach a class or complete an assigned project on time, we reserve the right to edit the booking to ensure equipment is available and accessible for others.

STANDARD WEEKEND CHECKOUT

Thursdays: Items checked out on Thursdays must be returned on the following Monday at or before the exact time of checkout.
Fridays: Items checked out on Fridays must be returned on the following Monday at or before the exact time of checkout.

STANDARD WINTER & SUMMER BREAK

There is a no checkout period during Spring & Winter Break's bi-annual inventory audit

During Winter & Summer break class sessions, the Student/Intern will need to provide proof of the following:

1. Enrollment in a class (green slip) or employment at SJSU
2. That the equipment is needed for a class project & during class time
3. A letter from the professor on official SJSU letterhead, specifying: Need, duration, & equipment

CHECKOUT RENEWALS - General

• If more time is needed to complete your project, you may call to request a renewal. If the item is not booked by someone else, you may renew the checkout for 1 more day.
• For HD & DSLR Cameras please see the section below.

- PA SYSTEMS

• No checkout for off-campus or fraternal organization events.
• No student may check out PA Speaker systems overnight.

- HD & DSLR CAMERAS - Checkout & Renewals (FAIR CHANCE PROGRAM Cont.)

• Due to the popularity of DSLR cameras, depending on availability, a customer is allowed 2 checkouts a week, separated by 24 hours (1 day).
• Renewals: HD & DLSR Cameras may not be extended to ensure that the next customer's booking will not be missed.
• If the HD Camera/DLSR et al, is not returned before or at the exact time & date it is due, the customer will be restricted from checking out equipment for 1 semester.

CSU
All Policies are in accordance with the presidential directive and University property procedures, which are designed in accordance with California State University policies as set forth in Sections 3150-3151 of the Integrated CSU Administrative Manual. These policies, in turn, refer to the applicable state statutes and regulations and CSU Executive Orders